Terms of Use

Agreement to Terms

By accessing or using the timid-spiral website and services, you agree to be bound by these Terms of Use and our Privacy Policy. If you disagree with any part of these terms, you should not use our website or services.

Service Description

timid-spiral provides professional animal care services including but not limited to grooming, veterinary consultations, training, boarding, and nutritional counseling. All services are subject to availability and provided at our discretion.

Booking and Appointments

Service Requests

Submitting a service request through our website does not guarantee availability. We will contact you to confirm appointment details and availability.

Cancellations

We require at least 24 hours' notice for cancellations. Late cancellations or no-shows may result in cancellation fees. We reserve the right to refuse future services in cases of repeated no-shows.

Rescheduling

We will make reasonable efforts to accommodate rescheduling requests, subject to availability.

Payment Terms

Pricing

All prices are quoted in Australian Dollars (AUD) and are subject to change without notice. Current pricing is displayed on our website and confirmed at the time of booking.

Payment Methods

We accept credit cards, debit cards, and bank transfers. Payment is due at the time services are rendered unless alternative arrangements have been agreed in writing.

Refunds

Refunds are provided at our discretion and typically only in cases where we are unable to deliver the service as agreed. Service dissatisfaction should be raised immediately so we can address concerns.

Client Responsibilities

When using our services, you agree to:

• Provide accurate and complete information about your pet's health, behaviour, and medical history
• Inform us of any changes to your pet's condition or medications
• Ensure your pet's vaccinations are current where required
• Disclose any aggressive or dangerous behaviour your pet has exhibited
• Follow care instructions and recommendations provided by our team
• Pay for services as agreed

Our Responsibilities and Limitations

Standard of Care

We will provide services with reasonable skill and care consistent with professional standards in the animal care industry.

Limitation of Liability

While we take every precaution to ensure the safety and wellbeing of animals in our care, we cannot guarantee outcomes. We are not liable for:

• Pre-existing health conditions that were not disclosed
• Injuries that occur despite appropriate safety measures
• Adverse reactions to treatments or procedures performed with informed consent
• Escape or loss of pets due to circumstances beyond our reasonable control

Emergency Situations

In the event of a medical emergency, we reserve the right to seek veterinary care on your behalf. You agree to reimburse us for reasonable emergency veterinary expenses incurred.

Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of timid-spiral or our licensors and is protected by copyright and trademark laws. You may not reproduce, distribute, or create derivative works without our express written permission.

User Conduct

You agree not to:

• Use our website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Transmit viruses or malicious code
• Interfere with other users' access to the website
• Collect information about other users
• Post false or misleading information

Professional Judgment

We reserve the right to refuse service if we determine that:

• A pet poses a safety risk to our staff or other animals
• A pet requires medical attention beyond our scope of practice
• A client has violated these terms or engaged in abusive behaviour
• Providing the service would not be in the pet's best interest

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content or practices of these external sites and do not endorse them.

Disclaimer of Warranties

Our website and services are provided "as is" without warranties of any kind, either express or implied. We do not warrant that our website will be uninterrupted, error-free, or free of viruses or other harmful components.

Indemnification

You agree to indemnify and hold harmless timid-spiral, its employees, and contractors from any claims, losses, or damages arising from your use of our services or violation of these terms.

Governing Law

These terms are governed by the laws of Queensland, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of Queensland.

Severability

If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

Changes to Terms

We reserve the right to modify these Terms of Use at any time. Changes will be effective immediately upon posting to the website. Your continued use of our services after changes constitutes acceptance of the modified terms.

Contact Information

For questions about these Terms of Use, please contact:

Email: [email protected]
Address: 142 Brunswick Street, Fortitude Valley, QLD 4006, Australia