Privacy Policy

Introduction

timid-spiral is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

We collect information that you provide directly to us when you:

• Request services through our booking forms
• Contact us via email or other communication methods
• Provide information about your pets for care purposes
• Subscribe to newsletters or updates

Personal Information

This may include your name, email address, postal address, and information about your pets including medical history, behaviour patterns, and care requirements.

Usage Data

We automatically collect certain information when you visit our website, including your IP address, browser type, pages visited, time spent on pages, and other diagnostic data.

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our pet care services
• Process your service requests and communicate with you
• Send you updates about appointments and care recommendations
• Maintain accurate medical and care records for your pets
• Respond to your inquiries and provide customer support
• Analyze website usage to improve user experience

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With your explicit consent
• With veterinary specialists when referrals are necessary for your pet's care
• To comply with legal obligations or respond to lawful requests
• To protect the rights, property, or safety of timid-spiral, our clients, or others

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.

Data Retention

We retain your personal information for as long as necessary to provide services and fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

Your Rights

Under Australian privacy law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information in certain circumstances
• Object to processing of your information
• Withdraw consent where we rely on consent to process your information

Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on our website. You can control cookie preferences through your browser settings. For more information, see our Cookies Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on this page with an updated revision date.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:

Email: [email protected]
Address: 142 Brunswick Street, Fortitude Valley, QLD 4006, Australia